

Higher CPL. Much higher conversion. Lower total cost.

"We've moved about 60% of our digital budget to Meta and YouTube over the last two years. Search is still important for branded terms, but the CPCs on non-branded are just not sustainable at scale. Social lets us control the narrative and build intent before someone ever searches." — CMO, National Brokerage
"Referrals are our best-performing channel by far—lowest CPA, highest persistency. The problem is they don't scale predictably. So we use paid social to fill the gaps and keep our agents busy, but referrals are the foundation." — VP of Marketing, Regional Brokerage
"We used to celebrate hitting 20,000 leads a month. Now I'd rather have 10,000 leads that actually answer the phone. Our whole incentive structure changed—we stopped rewarding the marketing team for volume and started tying bonuses to cost per issued policy." — Chief Growth Officer, Top 25 Brokerage
"We invested $200K in our lead routing and dialer infrastructure last year. Response time went from 22 minutes to 90 seconds. Contact rate jumped 18 points. That single investment probably generated more ROI than any campaign we ran." — SVP of Sales Operations, National Brokerage
"We stopped leading with price and started leading with the emotional trigger. 'What happens to your mortgage if you're not here?' outperforms '$20/month coverage' every time. Price is a detail—protection is the story." — Marketing Director, Multi-State Brokerage
"The shared lead model is broken. We'll get a lead and call within two minutes, and they'll say 'You're the fourth person to call me today.' At that point, you're not selling—you're annoying. We've moved away from aggregators entirely." — VP of Marketing, Regional Brokerage
"Lead quality is the thing that keeps me up at night. We're spending multiple seven figures a year on lead gen, and I'd estimate 40% of what we buy is essentially worthless—wrong numbers, no intent, people who don't remember filling out a form. That's a massive leak in the bucket." — CMO, National Brokerage
"Google is basically unaffordable for non-branded terms now. We're paying $50-60 a click in some markets. You need a 30% conversion rate to even have a chance of making the numbers work at that price. We've had to diversify into channels we never considered before." — Director of Acquisition, Multi-State Brokerage
"The compliance landscape is a mess. Every state has different rules, TCPA is a minefield, and half our lead vendors can't provide proper consent documentation. We've had to walk away from sources that looked great on paper because the compliance risk wasn't worth it." — Head of Marketing, Regional Brokerage
"Finding marketers who actually understand life insurance is nearly impossible. We end up hiring smart digital marketers and teaching them the industry, which takes 12-18 months. The learning curve is brutal." — CMO, Top 25 Brokerage
"I wish we'd cut our bad lead vendors sooner. We gave them chance after chance because the CPL was attractive. When we finally tracked cost per issued policy, they were killing us. Loyalty to cheap leads cost us a year of growth." — VP of Marketing, Regional Brokerage
"I'd start with fewer lead sources and go deeper. We spread ourselves thin trying to test everything—five vendors, six channels, ten campaigns. If I started over, I'd pick two sources, master them, and then expand. Focus beats diversification early on." — Founder, Independent Agency
"AI is going to change creative production completely. We're already testing AI-generated ad copy and video. It's not perfect yet, but it's getting better fast. In a year or two, the brokerages that can test 100 ads a week will crush the ones still testing 10." — Director of Marketing, Multi-State Brokerage
"I think we'll see a lot of small brokerages either get acquired or get squeezed out. Marketing costs are rising, technology requirements are rising, compliance is getting harder. Scale is becoming a requirement, not an advantage." — Founder, Boutique Agency
"I think we'll see more brokerages go vertical—specializing in a niche demographic or product instead of trying to be everything to everyone. The generalists will struggle to compete on cost. The specialists will win on conversion." — VP of Marketing, Specialty Brokerage